Refund policy

Last updated: October 13, 2026

Food can't be returned

For food safety, we can't accept returns of Wild Haskap once it has shipped, opened or unopened.

If something is wrong with your order

If your order arrives damaged, has a problem with quality, or isn't what you ordered, email info@borealpure.com within 14 days of delivery with your order number and a photo of the issue. We will send a replacement or refund the affected item. You don't need to send anything back.

Cancelling an order

You can cancel a one-time order for a full refund until it ships. Email info@borealpure.com as soon as possible.

Subscriptions

You can cancel a subscription anytime from your account, and no future charges will be made. A subscription order that has already been charged will still ship. See our subscription policy for details.

How refunds are issued

Approved refunds go back to your original payment method. Most banks show the refund within 5 to 10 business days. Discounts used on the original order are not refunded as cash.

Questions

Email info@borealpure.com or call (786) 708-7219.